One claims-triage agent run: where the time and the calls go

Tugela Claims Services is fictional. Durations are illustrative; the repair loop and human review are part of the cost of an accepted outcome.

One claims-triage agent run: where the time and the calls go Tugela Claims Services is fictional. Durations are illustrative; the repair loop and human review are part of the cost of an accepted outcome. Illustrative timing Wall-clock 262 s0 → 262 s Operation 0 s 50 s 100 s 150 s 200 s 250 s Triage one claim · 0–262 s · 262 s · 100% of 262 s wall-clock — Parent span. Accepted outcome: claim correctly routed and approved by a handler. · agent run Triage one claim 262 s Retrieve policy and claim history · 0–3 s · 3 s · 1.1% of 262 s wall-clock · retrieval › Triage one claim Retrieve policy and claim history 3 s Planning call · 3–9 s · 6 s · 2.3% of 262 s wall-clock — Large input context, short output. · model › Triage one claim Planning call 6 s Tool calls: policy, payments, fraud score · 9–17 s · 8 s · 3.1% of 262 s wall-clock · tools › Triage one claim Tool calls: policy, payments, fraud score 8 s Draft triage decision · 17–26 s · 9 s · 3.4% of 262 s wall-clock · model › Triage one claim Draft triage decision 9 s Self-check against rules · 26–31 s · 5 s · 1.9% of 262 s wall-clock — Missing excess amount detected. · model › Triage one claim Self-check against rules 5 s Repair loop, one retry · 31–42 s · 11 s · 4.2% of 262 s wall-clock · model › Triage one claim Repair loop, one retry 11 s Handler review and approval · 42–262 s · 220 s · 84% of 262 s wall-clock — Usually the largest cost, and it belongs in the denominator. · human › Triage one claim Handler review and approval 220 s Legend agent run retrieval model tools human Error