Privacy Policy | CloudNala

CloudNala (Pty) Ltd (“CloudNala”, “we”, “us”, or “our”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African data protection legislation.

This Privacy Policy describes how we collect, use, store, and protect your personal information when you use our website at https://cloudnala.co.za or when you interact with us.

Information We Collect

Information you provide directly

Contact form submissions: name, company, email address, phone number, service enquiry, and message content
Email correspondence sent directly to our team

Information collected automatically

Standard web server logs including IP address, browser type, and referring page
Analytics data (if enabled) to understand how the website is used

How We Use Your Information

We use your personal information to:

Respond to your enquiries and provide the advisory services you have requested
Communicate about engagements, proposals, and project delivery
Improve our website and service offerings
Comply with legal obligations

We do not use your information for unsolicited marketing, and we do not sell or share your personal information with third parties for commercial purposes.

Legal Basis for Processing

We process your personal information on the following grounds:

Consent: where you have voluntarily submitted your information through our contact form
Legitimate interest: to respond to business enquiries and provide consulting services
Legal obligation: where required by South African law

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact enquiries are generally retained for a period not exceeding three years unless an ongoing client relationship exists.

Your Rights Under POPIA

As a data subject, you have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate personal information
Request deletion of your personal information (subject to legal obligations)
Object to the processing of your personal information
Lodge a complaint with the Information Regulator of South Africa

Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, or disclosure. These measures are reviewed regularly and updated as necessary.

Third-Party Services

Our website may use third-party services for hosting, analytics, or communication. These services are selected to comply with applicable data protection requirements. We do not transfer personal data outside of South Africa without appropriate safeguards.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Material changes will be communicated on this page with an updated effective date.

Contact

For any questions about this Privacy Policy, or to exercise your rights as a data subject, please contact us at: consult@cloudnala.co.za

CloudNala (Pty) Ltd
Johannesburg, Gauteng
South Africa